سياسة الاستبدال والاسترجاع

Return and Refund Policy: The customer has no right to return the product and retrieve the purchase value according to part (C) of paragraph (2) of article thirteen of the E-commerce Law issued by the Ministry of Commerce and Investment, which states that "the consumer has no right to terminate the contract under paragraph (1) of this article in the following cases: A- If the product was manufactured based on the consumer's request or according to specifications set by them, excluding products that have a defect or that violated the specifications set by the consumer. C- If the contract involves purchasing newspapers, magazines, publications, or books. Receiving and Handling Complaints: Complaints are received via the technical support number on WhatsApp 0573734770. Please note that the response to the complaint takes 1 - 3 working days, and handling the complaint takes 3 - 7 working days.